Hair Shimmers: 

• We use 100% eco-friendly silk strands for our hair shimmers and guarantee top-quality tying service.
• On average, shimmers last about three months before naturally falling out, though this can vary as everyone’s hair reacts differently. As a result, we do not offer refunds for premature loss of shimmers.

• If you need to remove shimmers from a previous appointment, this will be done within your allotted appointment time. For example, if you book a 30-minute appointment and it takes 10 minutes to remove old shimmers, the remaining 20 minutes will be used to tie in new strands.

• You can add extra time to your appointment for shimmer removal when booking online. If you have many remaining shimmers or want to swap out old colors, we recommend adding this additional time.

• We only remove shimmers that are hand-tied to a single strand. We do not remove shimmers applied by other practitioners using crimps, multi-knot tying techniques, or shimmers tied to clumps of hair. 

Henna: 

• We offer top-quality organic hand-mixed henna, jagua, and henna-jagua products. 

• Follow the provided after-care instructions to ensure the henna stain lasts between 7 and 14 days. We do not offer refunds for premature loss of color. 

• Physiological differences affect the color and depth of the henna stain. Individuals with cooler body temperatures may experience a lighter orange stain that fades faster, while those with warmer body temperatures may have a deeper reddish-brown stain that lasts longer. 

• The location of the henna application also affects its longevity and color depth. Areas with thicker skin, such as hands and feet, result in darker, longer-lasting stains. Areas like the shoulders, navel, and face produce lighter, shorter-lasting stains. 

Jewelry: 

• We guarantee our jewelry for life. If a piece breaks or comes apart, we will fix it at no additional charge. 

• If you lose a piece from a set (e.g., one earring from a pair), we cannot guarantee we can remake the single item. However, we are available to discuss creating matching asymmetric custom pieces for a fee. 

• Currently, we do not specialize in custom jewelry. Custom orders may be considered if you provide your own gemstones to be incorporated with our hand-cut drum cymbal pieces. 

Revised June 2024